At Graded Peptides, we stand behind the quality of our products and aim to provide a reliable and professional experience. Due to the nature of research peptides, our refund and return policy is designed to ensure product integrity and fairness for all customers.
By placing an order, you agree to the terms outlined below.
Research Product Policy
All products sold by Graded Peptides are:
- Intended for laboratory research use only
- Sensitive to storage and handling conditions
- Non-resellable once shipped
Because of this, all sales are generally considered final unless specific conditions are met.
Returns Eligibility
We may accept returns only under the following circumstances:
Eligible Return Cases
- Incorrect item received
- Damaged items during transit
- Missing items from order
- Defective packaging (unopened)
To qualify:
- You must contact us within 48 hours of delivery
- Items must be unused and unopened
- Original packaging must be intact
Non-Returnable Items
For safety and quality reasons, we do not accept returns for:
- Opened products
- Used or tampered items
- Improperly stored products after delivery
- Orders placed incorrectly by the customer
- Products held by customs or lost due to incorrect address
📸 Proof Required
To process any return or refund request, customers must provide:
- Order number
- Photos of the product and packaging
- Clear description of the issue
This helps us resolve your request quickly and accurately.
Refunds
If your request is approved, refunds may be issued as:
- Original payment method, or
- Store credit (case-dependent)
Refund processing time: 3–7 business days after approval.
Shipping costs are non-refundable unless the error was on our side.
Replacements
In cases of:
- Shipping damage
- Incorrect item sent
We may offer a replacement shipment at no additional cost once the issue is verified.
Shipping Issues
Damaged Packages
If your order arrives damaged:
- Take photos immediately
- Contact us within 48 hours
- Keep all packaging materials
Lost or Stolen Packages
Graded Peptides is not responsible for:
- Packages marked delivered by carriers
- Theft after delivery
- Incorrect shipping addresses provided at checkout
We recommend using secure delivery locations.
Order Cancellations
Orders may be canceled only if they have not yet shipped.
Once an order has been processed or dispatched, it cannot be canceled.
To request cancellation, contact support immediately after ordering.
International Orders
For international shipments:
- Customers are responsible for customs regulations
- We are not liable for delays, seizures, or duties
- Refunds are not issued for customs-related issues
How to Request a Return or Refund
To submit a request, contact us at:
Include:
- Order number
- Photos (if applicable)
- Description of the issue
Our support team will review your request promptly.
Important Notice
Due to the sensitive nature of research peptides:
- Proper storage after delivery is the customer’s responsibility
- We cannot guarantee product integrity once opened
- Returns are handled strictly to maintain quality standards
Our Commitment
While we maintain strict policies to protect product quality, we are committed to:
- Fair resolutions
- Transparent communication
- Professional support
Your satisfaction matters, and we strive to resolve issues whenever possible.
Policy Updates
Graded Peptides reserves the right to update this policy at any time.
Changes will be posted on this page with an updated revision date.
Need help?
Contact us at sales@gradedpeptides.com for questions related to refunds and returns.
